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Visiting during COVID-19

Last updated: October 14, 2020


On September 29, Ontario Ministry of Long-Term Care released a new directive that all homes in the province must adhere to.

In an effort to keep our vulnerable residents safe through the second wave of the pandemic, effective Monday, October 5, indoor and outdoor visits are cancelled until further notice.

Only essential visitors, essential caregivers and Kensington employees will be allowed to enter the home. Please review this Ministry FAQ for a description on what an essential visitor and caregiver is, and the requirements for visiting.


Virtual visits

To keep you connected with your loved one, we are continuing with our virtual visitation program. If you would like to book one, please email Daisy Wong at dwong@kensingtonhealth.org.

Essential Caregivers visits

One designated essential caregiver per resident is allowed to enter The Gardens.

A caregiver is a type of essential visitor who is designated by the resident and/or their substitute decision-maker and is visiting to provide direct care to the resident (e.g., supporting feeding, mobility, personal hygiene, cognitive stimulation, communication, meaningful connection, relational continuity and assistance in decision-making). Caregivers must be at least 18 years of age.

How to designate a caregiver

We ask that you complete this Essential Caregiver Request form and submit it to Kensington with your caregiver designation. For questions about designating an essential caregiver, please contact Victoria Vadori, Coordinator of Volunteer Services, at vvadori@kensingtonhealth.org.

Questions? Contact us

If you have any questions or concerns, please contact us. A member of our care team will get back to you as soon as possible.


Resources to stay safe

We encourage you to read the resources below in advance of your visit.