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Visiting during COVID-19

Last updated: July 30, 2020


On July 15, 2020, the Premier announced the next phase in loosening visiting restrictions in long-term care homes. Indoor visits begin on Wednesday July 22. This is an exciting new chapter in our journey, and we look forward to welcoming you back to the Gardens!

As always, our residents’ and staff’s health and safety are our top priority. That is why we are taking a careful, phased approach to having visitors. Over time, we intend on increasing visiting capacity. Please see below for important information about your upcoming visit.

Thank you in advance for your patience as we continue to put your loved one’s health first.

Overview of how visiting will work 

Visit overview: At the time, all visits are limited to the resident’s room. When you arrive a few minutes before your scheduled visit, we ask that you proceed to your loved one’s building and enter the lobby. Beyond the sliding doors, you will be stopped by one of our screeners who will ask you a series of screening questions and take your temperature.

Once you pass screening, you will be asked to sign an attestation form that states you have taken a COVID-19 test in the last two weeks and that the results are negative. You will be asked to sanitize your hands and put on a medical-grade face mask that is provided to you before proceeding to your loved one’s room. Please keep the mask on for the duration of your visit and always maintain physical distancing.

Visiting hours: We are scheduling 30-minute visits Monday – Friday from 10 a.m. – 7:00 p.m. Once we have a few weeks under our belt, we will try to allow for weekend visits.

How to book your visit: To book your 30-minute indoor visit, call 416-963-9640 ext. 1001 for 25 Brunswick Ave., and 416-963-9640 ext. 1078 for 45 Brunswick Ave.

Number of visits and visitors: For now, we will only allow for two visitors per resident per week. We know that you likely have many family members who want to visit at once. For the residents’ safety and yours, we must limit visitors to two. You can, however, have different people visit each week.

Visiting cancelled if on COVID-19 outbreak: If there is a COVID-19 outbreak in your loved one’s building, all visits will be cancelled until the outbreak is declared over. Even if the outbreak is not on your loved one’s RHA, we must halt visits to anyone in the building. Visits will continue in the other building if it is not experiencing an outbreak.


Pets: For now, pets are not allowed to accompany you on your in-room visit. 


Bathroom access: For now, we ask that you do not use the Kensington Gardens bathrooms.


Preparing for your visit

Testing before coming to Kensington: All in-room visitors must bring proof of a negative COVID-19 test that was taken in the 14 days prior to coming to Kensington. You will be asked for your results at the screening station beyond the sliding doors.

Click here to find your local assessment centre. Please know that it normally takes a few days to get your results. If you plan on visiting frequently, we recommend getting tested every two weeks. We cannot accept test results that fall outside of that window of time.


During your visit

Screening: You will be asked to sign an attestation form that states you have taken a COVID-19 test in the last two weeks and that the results are negative. You must also pass our screening on the day of your visit. You will be asked a series of questions and will have your temperature taken. If you do not pass screening, your visit will be cancelled.


Masks: You will be asked to put on a medical-grade face mask that is provided to you. Cloth masks are not permitted indoors. Please wear this mask for the duration of the visit – do not take it off when you get to your loved one’s room.


Physical distancing: Although you will be inside your loved one’s room, we ask that you respect physical distancing measures and remain at least two meters (or six feet) from your loved one for the duration of your visit. Unfortunately, you cannot touch your loved one.


After your visit

We ask that you leave your loved one’s room after your 30-minute visit, and come back to the screening station in the lobby to sign-out.


Visit location: Minutes before your scheduled visit, a member of the Kensington team will assist your loved one to meet you in the front of the building. If your loved one is bedridden or has mobility issues, we will explore alternate locations for you to visit them. We are committed to an equitable visiting experience.


Visiting hours: We will be scheduling 30-minute visits Monday – Friday from 10 a.m. – 12:00 p.m. and 2:00 p.m. – 4:00 p.m.. There will be no weekend visits at this time.

How to book your visit: To book your 30-minute outdoor visit, call 416-963-9640 ext. 1001 for 25 Brunswick Ave., and 416-963-9640 ext. 1078 for 45 Brunswick Ave.


Number of visits and visitors: We are now allowing two visitors per resident per week. We know that you likely have many family members who want to visit at once. For the residents’ safety and yours, we must limit visitors to two. You can, however, have different people visit each week.


Visiting cancelled if on COVID-19 outbreak: If there is a COVID-19 outbreak in your loved one’s building, all visits will be cancelled until the outbreak is declared over. Even if the outbreak is not on your loved one’s RHA, we must halt visits to anyone in the building. Visits will continue in the other building if it is not experiencing an outbreak.


Preparing for your visit

Testing before coming to Kensington: We encourage you to get tested before your visit. Click here to find your local assessment centre. Please know that it normally takes a few days to get your results. If you plan on visiting frequently, we recommend getting tested every two weeks. 


Check the weather: If there is bad weather ahead, please call us before you come to Kensington for your outdoor visit. We may have to cancel your visit.


No bathroom access: Please prepare to have no bathroom access for the duration of your visit. We are unable to let you into the building to use the facilities.


During your visit

Screening: You must pass our screening on the day of your visit. You will be asked a series of questions and will have your temperature taken. If you do not pass screening, your visit will be cancelled.


Masks: You must bring your own mask and wear it for the duration of your visit at Kensington. Cloth masks are acceptable. If you do not have a mask, you may purchase one from the pharmacy located at 340 College Street.


Physical distancing: You must remain at least two meters (or six feet) from your loved one for the duration of your visit. Unfortunately, you cannot touch your loved one.


After your visit

Resident assisted back to their Resident Home Area (RHA): We will assist your loved one back to their floor and ensure their comfort.


Disinfecting of high touch areas: When your visit is over, a member of our team will disinfect high touch surfaces in the visiting area.



Virtual visits

The video call visits will still be scheduled at regular capacity. If you would like to book one, please contact us.


Essential Caregivers visits

We are resuming essential caregiver services on Monday, July 27. An essential caregiver could be a family member or a privately hired person who provides meal assistance or psychosocial support to one resident on an ongoing basis. Essential caregivers must get tested for COVID-19 every two weeks and pass screening daily.


Please see the schedule below for essential caregiver support.

Meal assistance (in-room only):


  • Breakfast 8:00 a.m. – 9:30 a.m. 
  • 
Lunch 12:00 p.m. – 1:30 p.m. 

  • Dinner 4:30 p.m. – 6:00 p.m.

Psychosocial visits (in-room or outdoors on the Gardens’ grounds)

  • 2:30 p.m. – 4:30 p.m.


To request essential caregiver services for your loved one, please fill out this form and send by e-mail to the appropriate Director of Care:

  • For North building (45 Brunswick Ave.), please send your completed form to Anna Slawski, Director of Care - Administrative Services, at aslawski@kensingtonhealth.org 
  • For South building (25 Brunswick Ave.), please send your completed form to Nicoleta Paraschiv, Director of Care – Clinical Services, at nparaschiv@kensingtonhealth.org 


Please note: we will be including essential caregivers in our ongoing audit of our staff’s compliance with infection prevention and control policies. This is a practice we have had in place for several weeks to ensure that staff are taking the right measures to keep our community safe. If you become an essential caregiver for your loved one, you may be observed/approached by one of our colleagues.


Questions? Contact us

If you have any questions or concerns, please contact us. A member of our care team will get back to you as soon as possible.


Resources to stay safe

We encourage you to read the resources below in advance of your visit.